1. Introduction
SmartCrew AI, Inc. ("SmartCrew AI," "we," "our," or "us") provides an AI-powered dispatch, scheduling, and workforce management platform for service-based businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, and related services ("Services").
By accessing or using our Services, you agree to this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
2.1. Information You Provide
- Account information (name, email, phone, company name)
- Login credentials
- Communication records when contacting support
2.2. Automatically Collected Information
- Device information (browser type, OS, IP address)
- Usage data (logins, time on platform, features used)
- Cookies and analytics data
2.3. Location Data (Yes)
We may collect approximate or precise location data as part of dispatching and field-service optimization features.
2.4. Third-Party Integrations (Yes)
If you connect SmartCrew AI to third-party platforms (e.g., Google Calendar, QuickBooks), we may receive:
- Calendar availability
- Contact metadata
- Messaging activity status (not message content)
We do not collect:
- Photo/file uploads
- Payment card information
- Chat logs or message content
3. How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain the SmartCrew AI platform
- Manage dispatching, scheduling, and workforce workflows
- Improve and optimize system performance
- Communicate updates, support, and notifications
- Monitor usage for security and fraud prevention
- Integrate with external services you authorize
4. Sharing of Information
We may share information only with:
4.1. Service Providers
Such as:
- Hosting providers (AWS, Google Cloud)
- Analytics and performance tools
- Integration partners (Google, QuickBooks, etc.)
4.2. Legal Compliance
We may disclose information if required to comply with:
- Court orders
- Law enforcement
- Legal obligations
We never sell personal data.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information.
However, no digital platform is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain personal information as long as necessary to:
- Operate the platform
- Comply with legal obligations
- Resolve disputes
Users may request deletion anytime at info@smartcrew.online.
7. Your Rights
Depending on your jurisdiction, you may request:
- Access to your personal data
- Correction or updates
- Deletion of data
- Restriction of processing
Contact: info@smartcrew.online
8. Children's Privacy
SmartCrew AI is not designed for individuals under 18 years old.
We do not knowingly collect data from minors.
9. International Use
If you access the Services from outside the U.S., you consent to data transfer to the United States.
10. Changes to This Policy
We may update this Privacy Policy at any time. Updated versions will be posted on the website with a revised "Last Updated" date.
11. Contact
For any privacy-related questions: